DueWise — Support

Last updated: August 21, 2026

Welcome to DueWise support. Here you can find answers to common questions and ways to contact us.

Frequently Asked Questions

How do I scan a bill?

Tap the + button on the home screen, then choose to take a photo, upload an image, or import a screenshot. DueWise will automatically extract the due date, amount, and provider.

How do I delete a reminder?

Open the reminder from your dashboard, then tap "Delete" at the bottom of the detail screen. Confirm the deletion when prompted.

How do I manage my subscription?

On iOS, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play Store > Payments & subscriptions > Subscriptions. You can cancel or change your plan from there.

How do I delete my account?

Open the app, go to the Due2.0 tab, scroll to the bottom and tap "Delete Account". Confirm the deletion. All your data (reminders, payment history, and profile) will be permanently removed.

Can I use both Google and Apple to sign in?

Yes. If you sign in with Google and later sign in with Apple using the same email address, both accounts will be linked automatically.

Why are my OCR results inaccurate?

For best results, use a clear photo with good lighting. Avoid reflections and make sure the entire receipt is visible in the frame. You can always edit the extracted data before saving.

Contact Us

If you need further assistance, reach out to us:

Email: support@duewise.app

WhatsApp: +57 320 493 0650

Message us on WhatsApp